Privacy Policy - Just Protect Group v1.8

1. Purpose

a. The purpose of this policy is to outline how we, Just Protect Ltd, use your data, how it's protected, how long it's stored for and more.

b. As a finance and insurance broker, the main purpose of us obtaining your information is to try to obtain you an acceptance with one of our lenders or aftercare product providers.

c. Please note the Just Protect Group trade under the following styles: Just Fund Me, Just Innovate, Just Auto Loans and Just Protect Group.

d. If at any time, you have any questions regarding how we use your information or this policy, please use the below details to contact us –

Just Protect Ltd, Pelican House, 119c Eastbank Street, Southport, PR8 1DQ
Email: info@justprotect.co.uk
Phone: 01704 627282
FAO: Carl Eccles

e. Please note that for the purpose of holding personal data, we are registered with the Information Commissioner's Office, registered number – ZA304322.

2. Why do we collect and use your personal data?

a. We collect and use your personal information in order for us to provide you with finance or an aftersales product via our application form, our affiliates, dealerships, partners, website application form, our app, social media accounts, phone calls, emails, post or SMS.

b. We act as a Data Controller.

c. The lawful basis of which we use your information is consent, we will not process your information without your explicit consent.

d. We gain this information by you agreeing to our terms of business and privacy policy when you make an application or by an introducer gaining your consent directly.

e. We kindly ask that if you do not want us, or do not consent to us using your information, you do not submit an application to us.

f. You can exercise your right to withdraw your consent at any time using our contact details listed above.

g. The information we collect can be some or all of the following –

Name
Date of Birth
Residential Information
Employment and Income
Marital Status
Vehicle Information
Bank Details
Marketing Preferences (should you opt in, you will have the ability to opt out at anytime, you can also contact us on the above to do so)
IP Information

h. We will never request sensitive information, or information that we do not require from yourself. However, if you provide us with data that is classed as a special category of data such as health information, criminal records of convictions and offences, or allegations of criminal offences, we will only process this with your permission (unless we feel the processing is necessary to protect your vital interests or if the law allows us to do so).

i. You have a right at any time to ask us to stop the processing of that specific data.

j. If you do not provide us with your data, we may not be able to provide you with our services.

k. Please note all communications with yourself will be recorded and/or saved for record.

4. Who will we share your personal information with?

a. We will share your information with the lenders with whom we work with in order to assist you gain an acceptance, these include the below – Market Visability Ltd (Vis-hub) - https://www.vishub.co.uk/privacy
Our Insurer for Asset protection and warranty products (as used within our app)

The Motoring Organisation Limited - The Motoring Organisation Privacy Policy (tmo.co.uk)

b. Your information will be held on our CRM system.

c. When Equifax and/or Experian receives a search request from us via, they will place a soft quotation footprint that will be visible to you only, on your credit file; other parties including lenders will not see this. This quotation footprint will not be seen by other parties and it will not affect your credit score/rating or ability to apply for finance from other lenders (please note that when lenders conduct these searches with CRA’s, it may leave a footprint).. This information will be used to check your eligibility against a select group of lenders if applicable.

d. We will not see any information on your credit file.

e. If you give us false or inaccurate information and we suspect or identify fraud we will record this and may also pass this information to FPAs and other organisations involved in crime and fraud prevention.

f. You can contact CRA’s on the below:
Equifax Ltd, Customer Services Centre, PO Box 10036, Leicester, LE3 4FS or call 0800 014 2955 or visit www.equifax.co.uk Experian Ltd, The Sir John Peace Building, Experian Way, NG2 Business Park, Nottingham, NG80 1ZZ, UK https://www.experian.co.uk/contact-us/

g. For further information on Credit Reference Agencies and how they will use your data, please refer to their Credit Information Notice: Credit Reference Agency Information Notice (CRAIN) | Experian.

h. The personal information we have collected from you will be shared with fraud prevention agencies who will use it to prevent fraud and money laundering and to verify your identity. If fraud is detected, you could be refused certain services, finance or employment. Further details of how your information will be used by our finance partners and these fraud prevention agencies, can be found in the above privacy links.

i. Please also note that in order to complete your finance agreement, we will require some information from the supplying dealership.

j. In order for them to raise the necessary paperwork, we will need to send them your name, address and contact number. We may also liaise with them regarding any future aftersales issues where required.

k. If required, we will also share your information with 3rd parties for accounting, legal or regulatory purposes.

l. Please note we as a company do not share your data outside of any EEA state. We ask you to ensure you are aware of how the above companies share and use your date, so you are fully aware.

m. We complete due diligence on any third party with whom we work with to ensure they comply with GDPR.

5. Your use of our app

a. If you download and use our Just Protect Ltd app, we want to make it explicitly clear how your information will be used.

b. The purpose for our app is to assist you with your aftersales product and management of your vehicle.

c. Please note that full terms of this policy apply to your data.

d. The only data we will store is that which you enter into the app (name, contact information, address) along with your consent to use the app.

e. Where we partner with your finance provider, we will never store the information they show whilst you are using the app.

f. We will only process the data you have consented them to provide us with.

g. Please note we may also use the information for analytical purposes. Where this is done, your information will be anonymised for analytical purposes only.

h. All information stored within the app is secured via Amazon Cloud Services, further information can be found

i. Your information will always be used within an EU state when using our app.

j. Whilst using our app, your information will only be shared with our product partners (listed below) and Amazon Cloud services. Where it is required for accounting purposes it may be shared for legal and tax purposes.

k. Your information will be stored for a maximum of 7 years from the point you are no longer using the app. Information after this time is confidentially destroyed.

6. How long will we store your personal information?

a. We will store your personal information for up to six years on our CRM systems. We are committed to ensuring your data is kept secure so review our security systems on a regular basis.

b. This is to enable us to refer to our records should we be required to for the purpose of regulatory or lawful reasons.

c. If you do not object to receiving marketing communications from us, we will store your personal information for marketing purposes until you unsubscribe from receiving marketing communications from us.

d. Please note that some of your information may be included in information used for accounting purposes. Where this is the case this information is kept for 7 years as per our legal requirements.

e. Once this time period has ended, your information will be confidentially destroyed and removed from all systems and records.

7. What are your rights to your personal information?

a. Under Data Protection Law, you have certain rights when it comes to your data that we need to make you aware of. We have detailed these rights below. Right to access
You have the right to request copies of the personal information we hold about you at any time.

Right to rectification
You have the right to request that we correct any inaccurate personal information we hold about you.

Right to erasure
You have the right to request that we delete your personal information from our records. Please note that we will not be able to delete your personal information whilst we are still providing our services to you. We will be able to delete your personal information once you cancel the service or once the service is completed, if we are able to do so with still abiding by law.

Right to restrict processing
You have the right to request that we restrict how we use your personal information.

Right to object
You have the right to object to the collection and use of your personal information at any time.

Right to data portability
You have the right to obtain a copy of your personal information in a legible and compatible format such as Excel or Word.

Right to be informed
You have the right to be fully informed regarding your information throughout our whole journey

Rights in relation to automated decision making and profiling.
If a decision has been made electronically, you have the right to contest this decision.

8. How can I exercise my rights in relation to my personal information?

a. You can exercise all of your rights by contacting us on any of the above contact details.

b. Please note that as a regulated firm, in addition to GDPR and Data Protection Laws, we are also required to abide by other regulations and laws.

c. Due to this, we may not be able to fully act on your requests; however where these exemptions apply, our team will fully explain why we are limited to act on your request, or how we have partially acted on your request.

9. How do I lodge a complaint about the use of my personal information?

a. You can lodge a complaint with us directly by contacting us on one of the above contact details.

b. You also have the right to lodge a complaint directly with the Information Commissioner’s Office (ICO).

c. The ICO is the regulator who makes sure that we use your personal information in a lawful way.

d. You can lodge a complaint with the ICO by following this link https://ico.org.uk/concerns/ or calling the ICO on 0303 123 1113.

10. Review

a. This policy will be reviewed at least annually and was last updated on 12th May 2025.

b. Any updates will be reissued as soon as is physically possible with the approval of our Director and Senior Management team.